{"id":10965,"date":"2021-12-12T14:39:21","date_gmt":"2021-12-12T14:39:21","guid":{"rendered":"https:\/\/www.thegioimaychu.vn\/blog\/?p=10965"},"modified":"2021-12-12T14:43:56","modified_gmt":"2021-12-12T14:43:56","slug":"5-ly-do-cong-nghe-nlp-co-the-cai-thien-hieu-suat-dang-ke-cho-cac-chatbot","status":"publish","type":"post","link":"https:\/\/thegioimaychu.vn\/blog\/ai-hpc\/5-ly-do-cong-nghe-nlp-co-the-cai-thien-hieu-suat-dang-ke-cho-cac-chatbot-p10965\/","title":{"rendered":"5 l\u00fd do c\u00f4ng ngh\u1ec7 NLP c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t \u0111\u00e1ng k\u1ec3 cho c\u00e1c chatbot"},"content":{"rendered":"<style>.iblink{color:#975!important;}.iblink:hover{color:orange!important;}<\/style><p>C\u00e1c chuy\u00ean gia cho bi\u1ebft c\u00e1c chatbot c\u1ea7n m\u1ed9t s\u1ed1 m\u1ee9c \u0111\u1ed9 \u1edf kh\u1ea3 n\u0103ng x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean (NLP) \u0111\u1ec3 c\u00f3 th\u1ec3 th\u1ef1c s\u1ef1 tr\u00f2 chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng.\u00a0Kh\u00f4ng c\u00f3 kh\u1ea3 n\u0103ng ng\u00f4n ng\u1eef, bot ch\u1ec9 \u0111\u01a1n thu\u1ea7n l\u00e0 c\u00e1i m\u00e1y nh\u1eadn l\u1ec7nh \u0111\u01a1n gi\u1ea3n.<\/p>\n<p>S\u1ef1 ph\u00e1t tri\u1ec3n trong l\u0129nh v\u1ef1c x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean \u0111ang c\u1ea3i thi\u1ec7n ti\u1ec1m n\u0103ng c\u1ee7a\u00a0chatbot\u00a0trong c\u00e1c doanh nghi\u1ec7p \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7.\u00a0Xu h\u01b0\u1edbng n\u00e0y c\u00f3 th\u1ec3 gi\u00fap kh\u1ea3 n\u0103ng ng\u00f4n ng\u1eef c\u1ee7a chatbot t\u0103ng l\u00ean, c\u1ea3i thi\u1ec7n \u0111\u1ed9 ch\u00ednh x\u00e1c, h\u1ed7 tr\u1ee3 nhi\u1ec1u ng\u00f4n ng\u1eef v\u00e0 kh\u1ea3 n\u0103ng hi\u1ec3u \u00fd \u0111\u1ecbnh v\u00e0 c\u1ea3m x\u00fac c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<p>Saloni Potdar, tr\u01b0\u1edfng nh\u00f3m k\u1ef9 thu\u1eadt v\u00e0 qu\u1ea3n l\u00fd c\u00e1c thu\u1eadt to\u00e1n Watson Assistant t\u1ea1i IBM cho bi\u1ebft: \u201cC\u00e1c thu\u1eadt to\u00e1n NLP t\u1ed1t h\u01a1n l\u00e0 ch\u00eca kh\u00f3a \u0111\u1ec3 khai th\u00e1c \u0111\u01b0\u1ee3c gi\u00e1 tr\u1ecb c\u1ee7a c\u00e1c chatbot doanh nghi\u1ec7p v\u00e0 gia t\u0103ng tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng cu\u1ed1i.\u00a0NLP t\u1ed1t ho\u1eb7c \u0111\u01b0\u1ee3c c\u1ea3i thi\u1ec7n cho c\u00e1c kh\u1ea3 n\u0103ng c\u1ee7a chatbots s\u1ebd gi\u00fap v\u01b0\u1ee3t qua nhi\u1ec1u th\u00e1ch th\u1ee9c m\u00e0 doanh nghi\u1ec7p c\u00f3 th\u1ec3 g\u1eb7p ph\u1ea3i, ch\u1eb3ng h\u1ea1n nh\u01b0 s\u1ef1 khan hi\u1ebfm\u00a0d\u1eef li\u1ec7u \u0111\u01b0\u1ee3c g\u1eafn nh\u00e3n, n\u1eafm b\u1eaft s\u1ef1 d\u1ecbch chuy\u1ec3n trong nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 kh\u1ea3 n\u0103ng h\u1ed7 tr\u1ee3 s\u1eb5n s\u00e0ng 24\/7&#8243;.<\/p>\n<h3>T\u1ea1i sao chatbot c\u1ea7n \u0111\u1ebfn NLP?<\/h3>\n<p>&#8220;C\u00e1c chatbot th\u1eddi k\u1ef3 \u0111\u1ea7u d\u1ef1a v\u00e0o c\u00e1c nh\u00e1nh x\u1eed l\u00fd c\u1ee7a c\u00e2y quy\u1ebft \u0111\u1ecbnh \u0111\u1ec3 tr\u1ea3 l\u1eddi c\u00e1c c\u00e2u h\u1ecfi c\u00f3 th\u1ec3 h\u1eefu \u00edch v\u1edbi c\u00e1c giao d\u1ecbch c\u01a1 b\u1ea3n v\u00e0 c\u00f3 th\u1ec3 d\u1ef1 \u0111o\u00e1n, nh\u01b0ng ch\u00fang nhanh ch\u00f3ng c\u1ea7n chuy\u1ec3n \u0111\u1ebfn m\u1ed9t nh\u00e2n vi\u00ean ng\u01b0\u1eddi th\u1eadt \u0111\u1ec3 \u0111\u1ed1i tho\u1ea1i n\u1ebfu kh\u00e1ch h\u00e0ng ra c\u00e1c y\u00eau c\u1ea7u ph\u1ee9c t\u1ea1p h\u01a1n&#8221;, Michelle Collins gi\u00e1m \u0111\u1ed1c ti\u1ebfp th\u1ecb v\u00e0 ph\u00e1t tri\u1ec3n s\u1ea3n ph\u1ea9m t\u1ea1i Nfinity Avatars, h\u00e3ng cung c\u1ea5p c\u00e1c chatbots b\u1eb1ng avatar.<\/p>\n<p>\u0110i\u1ec1u n\u00e0y d\u1eabn \u0111\u1ebfn s\u1ef1 th\u1ea5t v\u1ecdng cho ng\u01b0\u1eddi d\u00f9ng, h\u1ecd c\u1ea3m th\u1ea5y nh\u01b0 \u0111ang l\u00e3ng ph\u00ed th\u1eddi gian v\u00ec ph\u1ea3i l\u1eb7p l\u1ea1i c\u00e1c y\u00eau c\u1ea7u, \u0111\u1ed3ng th\u1eddi vi\u1ec7c n\u00e0y c\u0169ng l\u00e0m t\u0103ng chi ph\u00ed cho doanh nghi\u1ec7p khi ph\u1ea3i c\u1eaft c\u1eed m\u1ed9t nh\u00e2n vi\u1ec7c tr\u1ef1c \u0111\u1ec3 x\u1eed l\u00fd c\u00e1c y\u00eau c\u1ea7u ph\u00e1t sinh ki\u1ec3u n\u00e0y.<\/p>\r\n\t\t\t\t<div class=\"tgmcad hor\" style=\"text-align:center;margin:30px 0; padding: 10px 0; border-radius:5px; border-top:solid 1px #ccc; border-bottom:solid 1px #ccc; \">\r\n\t\t\t\t<a href=\"https:\/\/thegioimaychu.vn\/giai-phap\/deep-learning\/\"><img decoding=\"async\" alt=\"Gi\u1ea3i ph\u00e1p h\u1ea1 t\u1ea7ng Deep Learning, Tr\u00ed tu\u1ec7 Nh\u00e2n t\u1ea1o - AI\" src=\"https:\/\/thegioimaychu.vn\/blog\/wp-content\/uploads\/2019\/11\/tgmc-deep-learning.jpg\" \/><\/a>\r\n\t\t\t\t<\/div>\n<p>C\u00e1c gi\u1ea3i thu\u1eadt NLP tinh vi h\u01a1n c\u00f3 th\u1ec3 cho ph\u00e9p chatbot s\u1eed d\u1ee5ng c\u00e1c ph\u00e2n t\u00edch v\u1ec1 \u00fd \u0111\u1ecbnh v\u00e0 t\u00ecnh c\u1ea3m \u0111\u1ec3 v\u1eeba suy lu\u1eadn v\u1eeba thu th\u1eadp d\u1eef li\u1ec7u t\u1eeb nh\u1eefng ph\u1ea3n \u1ee9ng th\u00edch h\u1ee3p nh\u1eb1m cung c\u1ea5p \u0111\u1ed9 ch\u00ednh x\u00e1c cao h\u01a1n trong c\u00e1c c\u00e2u tr\u1ea3 l\u1eddi.\u00a0\u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 cho ph\u00e9p \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng cao h\u01a1n v\u00e0 gi\u00fap gi\u1ea3m chi ph\u00ed.<\/p>\n<p>Radhakrishnan Rajagopalan, ph\u00f3 ch\u1ee7 t\u1ecbch c\u1ea5p cao t\u1ea1i Mindtree &#8211; m\u1ed9t c\u00f4ng ty t\u01b0 v\u1ea5n c\u00f4ng ngh\u1ec7 v\u00e0 chuy\u1ec3n \u0111\u1ed5i s\u1ed1 &#8211; cho bi\u1ebft\u00a0nh\u1eefng c\u1ea3i ti\u1ebfn trong NLP\u00a0c\u0169ng gi\u00fap kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 t\u01b0\u01a1ng t\u00e1c v\u1edbi ng\u00f4n ng\u1eef h\u1ecd ch\u1ecdn.\u00a0C\u00e1c c\u00f4ng c\u1ee5 nh\u01b0 Turing Natural Language Generation c\u1ee7a Microsoft v\u00e0 m\u00f4 h\u00ecnh M2M-100 c\u1ee7a Facebook \u0111\u00e3 gi\u00fap vi\u1ec7c nh\u00fang b\u1ea3n d\u1ecbch v\u00e0o chatbot d\u1ec5 d\u00e0ng h\u01a1n nhi\u1ec1u v\u1edbi \u00edt d\u1eef li\u1ec7u h\u01a1n.\u00a0V\u00ed d\u1ee5, m\u00f4 h\u00ecnh c\u1ee7a Facebook \u0111\u00e3 \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o tr\u00ean 2.200 ng\u00f4n ng\u1eef v\u00e0 c\u00f3 th\u1ec3 d\u1ecbch tr\u1ef1c ti\u1ebfp b\u1ea5t k\u1ef3 c\u1eb7p ng\u00f4n ng\u1eef n\u00e0o c\u1ee7a 100 ng\u00f4n ng\u1eef m\u00e0 kh\u00f4ng c\u1ea7n s\u1eed d\u1ee5ng d\u1eef li\u1ec7u ti\u1ebfng Anh.<\/p>\n<p>NLP c\u0169ng \u0111ang l\u00e0m cho c\u00e1c chatbot ng\u00e0y c\u00e0ng tr\u1edf n\u00ean\u00a0t\u1ef1 nhi\u00ean v\u00e0 c\u00f3 t\u00ednh t\u01b0\u01a1ng t\u00e1c h\u01a1n.\u00a0Rajagopalan cho bi\u1ebft: \u201cNh\u1edd NLP, c\u00e1c chatbot \u0111\u00e3 chuy\u1ec3n t\u1eeb m\u00f4 h\u00ecnh &#8220;ch\u1ebf t\u1ea1o s\u1eb5n&#8221;, &#8220;d\u1ef1a tr\u00ean n\u00fat nh\u1ea5n&#8221; v\u00e0 kh\u00f4ng mang t\u00ednh c\u00e1 nh\u00e2n, tr\u1edf n\u00ean mang t\u00ednh \u0111\u1ed1i tho\u1ea1i h\u01a1n v\u00e0 do \u0111\u00f3, linh ho\u1ea1t h\u01a1n nhi\u1ec1u\u201d.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/thegioimaychu.vn\/blog\/wp-content\/uploads\/2021\/12\/tgmc-blog-61b314e86e7ff.png\" alt=\"\" \/><\/p>\n<p>Vasilis Vagias, m\u1ed9t ki\u1ebfn \u200b\u200btr\u00fac s\u01b0 AI c\u1ea5p cao t\u1ea1i cnvrg.io &#8211; n\u1ec1n t\u1ea3ng v\u1eadn h\u00e0nh machine learning &#8211; cho bi\u1ebft, b\u1ed1n trong s\u1ed1 nh\u1eefng l\u1ee3i \u00edch ch\u00ednh c\u1ee7a NLP trong chatbots bao g\u1ed3m:<\/p>\n<div class=\"t-ul\">\n<ul>\n<li class=\"t-li\">Gi\u1ea3m th\u1eddi gian ph\u1ea3n h\u1ed3i \u0111\u1ed1i v\u1edbi c\u00e1c v\u1ea5n \u0111\u1ec1 quan tr\u1ecdng m\u00e0 kh\u00e1ch h\u00e0ng g\u1eb7p ph\u1ea3i, c\u1ea3 b\u00ean trong l\u1eabn b\u00ean ngo\u00e0i.<\/li>\n<li class=\"t-li\">Ti\u1ebft ki\u1ec7m chi ph\u00ed \u0111\u00e1ng k\u1ec3 trong c\u00e1c Call Center v\u00e0 c\u00e1c b\u1ed9 ph\u1eadn ph\u00e2n t\u00edch th\u01b0\u01a1ng hi\u1ec7u \/ truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i.<\/li>\n<li class=\"t-li\">T\u1ef7 l\u1ec7 bot gi\u1ea3i quy\u1ebft c\u00e1c c\u00e2u h\u1ecfi v\u00e0 th\u1eafc m\u1eafc cao h\u01a1n, gi\u1ea3m nhu c\u1ea7u t\u01b0\u01a1ng t\u00e1c c\u1ee7a nh\u00e2n vi\u00ean.<\/li>\n<li class=\"t-li\">Gi\u1ea3m vi\u1ec7c nh\u1eadp th\u1ee7 c\u00f4ng v\u00e0 l\u1ec7 thu\u1ed9c v\u00e0o c\u00e1c t\u1eadp d\u1eef li\u1ec7u l\u1edbn.<\/li>\n<\/ul>\n<\/div>\n<h3>Gi\u1ea3m \u0111\u1ed9 tr\u1ec5<\/h3>\n<p>NLP c\u00f3 th\u1ec3 gi\u1ea3m \u0111\u00e1ng k\u1ec3 th\u1eddi gian c\u1ea7n thi\u1ebft \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng.\u00a0Judith Bishop, gi\u00e1m \u0111\u1ed1c c\u1ea5p cao c\u1ee7a c\u00e1c chuy\u00ean gia AI t\u1ea1i Appen, cho bi\u1ebft:\u00a0Chatbots c\u00f3 th\u1ec3 t\u00edch h\u1ee3p\u00a0li\u1ec1n m\u1ea1ch v\u1edbi \u1ee9ng d\u1ee5ng th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed, t\u00e0i ch\u00ednh ho\u1eb7c y t\u1ebf \u0111\u1ec3 \u0111\u01b0a ra c\u00e2u tr\u1ea3 l\u1eddi nhanh ch\u00f3ng cho c\u00e1c c\u00e2u h\u1ecfi ph\u1ed5 bi\u1ebfn ho\u1eb7c th\u1eadm ch\u00ed l\u00e0 c\u00e1c gi\u1ea3i ph\u00e1p \u0111\u01a1n gi\u1ea3n.<\/p>\n<p>NLP t\u1ed1t h\u01a1n cho ph\u00e9p chatbot hi\u1ec3u nh\u1eefng g\u00ec kh\u00e1ch h\u00e0ng mu\u1ed1n \u0111\u1ea1t \u0111\u01b0\u1ee3c v\u00e0 x\u00e1c \u0111\u1ecbnh c\u00e1c t\u1eeb kh\u00f3a &#8211; t\u00ean s\u1ea3n ph\u1ea9m ho\u1eb7c t\u00ean \u0111\u1ecba \u0111i\u1ec3m &#8211; li\u00ean quan \u0111\u1ebfn y\u00eau c\u1ea7u v\u00e0 th\u1eadm ch\u00ed l\u00e0 c\u1ea3m nh\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 d\u1ecbch v\u1ee5 \u0111\u01b0\u1ee3c cung c\u1ea5p.<\/p>\n<p>Bishop n\u00f3i: &#8220;Vi\u1ec7c c\u1ea3i thi\u1ec7n c\u00e1c m\u00f4 h\u00ecnh NLP \u0111\u01b0\u1ee3c cho l\u00e0 ph\u01b0\u01a1ng c\u00e1ch c\u00f3 \u1ea3nh h\u01b0\u1edfng nh\u1ea5t \u0111\u1ec3 c\u1ea3i thi\u1ec7n s\u1ef1 t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi d\u1ecbch v\u1ee5 chatbot&#8221;.<\/p>\n<p>V\u00ed d\u1ee5:\u00a0C\u1ea3i thi\u1ec7n kh\u1ea3 n\u0103ng c\u1ee7a chatbot\u00a0\u0111\u1ec3 hi\u1ec3u \u00fd \u0111\u1ecbnh c\u1ee7a ng\u01b0\u1eddi d\u00f9ng, gi\u1ea3m th\u1eddi gian t\u01b0\u01a1ng t\u00e1c v\u00e0 s\u1ef1 th\u1ea5t v\u1ecdng m\u00e0 ng\u01b0\u1eddi d\u00f9ng c\u00f3 th\u1ec3 c\u00f3 khi ngh\u0129 v\u1ec1 c\u00e1ch \u0111\u1eb7t c\u00e2u h\u1ecfi \u0111\u1ec3 chatbot hi\u1ec3u \u0111\u01b0\u1ee3c.\u00a0\u0110\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c \u0111i\u1ec1u n\u00e0y, chatbot ch\u1eafc h\u1eb3n \u0111\u00e3 th\u1ea5y nhi\u1ec1u c\u00e1ch t\u1ea1o ra c\u1ee5m t\u1eeb cho c\u00f9ng m\u1ed9t truy v\u1ea5n trong d\u1eef li\u1ec7u \u0111\u00e0o t\u1ea1o c\u1ee7a n\u00f3.\u00a0Sau \u0111\u00f3, n\u00f3 c\u00f3 th\u1ec3 nh\u1eadn ra nh\u1eefng g\u00ec kh\u00e1ch h\u00e0ng mu\u1ed1n, cho d\u00f9 h\u1ecd ch\u1ecdn c\u00e1ch th\u1ec3 hi\u1ec7n nh\u01b0 th\u1ebf n\u00e0o.<\/p>\n<h3>Gi\u1ea3m chi ph\u00ed<\/h3>\n<p>Nh\u1eefng c\u1ea3i ti\u1ebfn trong c\u00e1c th\u00e0nh ph\u1ea7n c\u1ee7a NLP c\u00f3 th\u1ec3 gi\u1ea3m chi ph\u00ed m\u00e0 c\u00e1c nh\u00f3m c\u1ea7n \u0111\u1ea7u t\u01b0 v\u00e0o \u0111\u00e0o t\u1ea1o v\u00e0 t\u00f9y ch\u1ec9nh chatbot.\u00a0V\u00ed d\u1ee5 m\u1ed9t s\u1ed1 m\u00f4 h\u00ecnh sau, ch\u1eb3ng h\u1ea1n nh\u01b0\u00a0VaderSentiment\u00a0c\u00f3 th\u1ec3 ph\u00e1t hi\u1ec7n c\u1ea3m x\u00fac b\u1eb1ng nhi\u1ec1u ng\u00f4n ng\u1eef v\u00e0 bi\u1ec3u t\u01b0\u1ee3ng c\u1ea3m x\u00fac.\u00a0\u0110i\u1ec1u n\u00e0y l\u00e0m gi\u1ea3m nhu c\u1ea7u v\u1ec1 c\u00e1c nh\u00e1nh \u0111\u00e0o t\u1ea1o ph\u1ee9c t\u1ea1p t\u1eeb tr\u01b0\u1edbc khi b\u1ea1n ph\u00e1t tri\u1ec3n \u0111\u01b0\u1eddng c\u01a1 s\u1edf c\u1ee7a m\u00ecnh \u0111\u1ec3 t\u01b0\u01a1ng t\u00e1c v\u1edbi bot.<\/p>\n<p>C\u00e1c t\u1ed5 ch\u1ee9c th\u01b0\u1eddng s\u1eed d\u1ee5ng c\u00e1c g\u00f3i NLP to\u00e0n di\u1ec7n n\u00e0y k\u1ebft h\u1ee3p v\u1edbi c\u00e1c t\u1eadp d\u1eef li\u1ec7u m\u00e0 h\u1ecd \u0111\u00e3 c\u00f3 s\u1eb5n \u0111\u1ec3 \u0111\u00e0o t\u1ea1o l\u1ea1i c\u1ea5p \u0111\u1ed9 cu\u1ed1i c\u00f9ng c\u1ee7a m\u00f4 h\u00ecnh NLP.\u00a0\u0110i\u1ec1u n\u00e0y cho ph\u00e9p bot \u0111\u01b0\u1ee3c tinh ch\u1ec9nh nhi\u1ec1u h\u01a1n cho c\u00e1c kh\u00e1ch h\u00e0ng v\u00e0 doanh nghi\u1ec7p \u0111\u1eb7c th\u00f9.\u00a0\u0110i\u1ec1u n\u00e0y gi\u00fap c\u00e1c nh\u00f3m ti\u1ebft ki\u1ec7m chi ph\u00ed \u0111\u00e0o t\u1ea1o v\u00e0 c\u1eadp nh\u1eadt m\u00f4 h\u00ecnh theo th\u1eddi gian.<\/p>\n<h3>Gi\u1ea3m s\u1ed1 v\u00f2ng l\u1eb7p ph\u1ea3n h\u1ed3i<\/h3>\n<p>Nh\u1eefng c\u1ea3i ti\u1ebfn trong m\u00f4 h\u00ecnh NLP c\u0169ng c\u00f3 th\u1ec3 cho ph\u00e9p c\u00e1c nh\u00f3m\u00a0tri\u1ec3n khai\u00a0nhanh ch\u00f3ng\u00a0c\u00e1c t\u00ednh n\u0103ng c\u1ee7a chatbot m\u1edbi, th\u1eed nghi\u1ec7m nh\u1eefng t\u00ednh n\u0103ng \u0111\u00f3 v\u00e0 sau \u0111\u00f3 c\u1ea3i ti\u1ebfn l\u1eb7p \u0111i l\u1eb7p l\u1ea1i \u0111\u1ec3 \u0111\u00e1p \u1ee9ng c\u00e1c ph\u1ea3n h\u1ed3i.\u00a0Kh\u00f4ng gi\u1ed1ng nh\u01b0 c\u00e1c m\u00f4 h\u00ecnh h\u1ecdc m\u00e1y truy\u1ec1n th\u1ed1ng y\u00eau c\u1ea7u m\u1ed9t kho d\u1eef li\u1ec7u l\u1edbn \u0111\u1ec3 t\u1ea1o ra m\u1ed9t bot ban \u0111\u1ea7u t\u1ed1t, NLP \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 \u0111\u00e0o t\u1ea1o c\u00e1c m\u00f4 h\u00ecnh n\u00e2ng c\u1ea5p d\u1ea7n v\u1edbi c\u00e1c t\u1eadp d\u1eef li\u1ec7u nh\u1ecf h\u01a1n, Rajagopalan n\u00f3i.<\/p>\n<p>\u0110i\u1ec1u n\u00e0y cho ph\u00e9p c\u00e1c doanh nghi\u1ec7p t\u1ea1o ra c\u00e1c chatbot m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 ho\u00e0n thi\u1ec7n ch\u00fang trong m\u1ed9t kho\u1ea3ng th\u1eddi gian.\u00a0\u0110i\u1ec1u n\u00e0y, c\u00f9ng v\u1edbi chi ph\u00ed m\u1ed7i giao d\u1ecbch th\u1ea5p h\u01a1n, \u0111\u00e3 l\u00e0m gi\u1ea3m \u0111\u00e1ng k\u1ec3 r\u00e0o c\u1ea3n gia nh\u1eadp.\u00a0Khi c\u00e1c chatbot ph\u00e1t tri\u1ec3n, kh\u1ea3 n\u0103ng ph\u00e1t hi\u1ec7n m\u1ed1i quan h\u1ec7 v\u1edbi c\u00e1c \u00fd \u0111\u1ecbnh t\u01b0\u01a1ng t\u1ef1 nh\u01b0 m\u1ed9t v\u00f2ng ph\u1ea3n h\u1ed3i s\u1ebd gi\u00fap ch\u00fang \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o d\u1ea7n.\u00a0Vi\u1ec7c n\u00e0y l\u00e0m t\u0103ng \u0111\u1ed9 ch\u00ednh x\u00e1c v\u00e0 hi\u1ec7u qu\u1ea3 v\u1edbi n\u1ed7 l\u1ef1c b\u1ecf ra l\u00e0 t\u1ed1i thi\u1ec3u, \u0111\u1ed3ng th\u1eddi gi\u1ea3m th\u1eddi gian \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c ROI.<\/p>\n<h3>B\u1ed9 d\u1eef li\u1ec7u nh\u1ecf h\u01a1n<\/h3>\n<p>C\u00e1c y\u00eau c\u1ea7u v\u1ec1 s\u1ed1 l\u01b0\u1ee3ng d\u1eef li\u1ec7u l\u1edbn t\u1eeb tr\u01b0\u1edbc \u0111\u1ebfn nay l\u00e0 m\u1ed9t v\u1ea5n \u0111\u1ec1 \u0111\u1ed1i v\u1edbi vi\u1ec7c ph\u00e1t tri\u1ec3n c\u00e1c chatbot, theo b\u00e0 Potdar, chuy\u00ean gia AI t\u1ea1i IBM.\u00a0C\u00e1c nh\u00f3m c\u00f3 th\u1ec3 gi\u1ea3m b\u1edbt nh\u1eefng y\u00eau c\u1ea7u n\u00e0y b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng c\u00e1c c\u00f4ng c\u1ee5 gi\u00fap c\u00e1c nh\u00e0 ph\u00e1t tri\u1ec3n chatbot t\u1ea1o v\u00e0 g\u1eafn nh\u00e3n d\u1eef li\u1ec7u m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 hi\u1ec7u qu\u1ea3.\u00a0M\u1ed9t v\u00ed d\u1ee5 l\u00e0 s\u1eafp x\u1ebfp h\u1ee3p l\u00fd quy tr\u00ecnh l\u00e0m vi\u1ec7c \u0111\u1ec3 khai th\u00e1c nh\u1eadt k\u00fd tr\u00f2 chuy\u1ec7n gi\u1eefa ng\u01b0\u1eddi v\u1edbi ng\u01b0\u1eddi.<\/p>\n<p>C\u00e1c k\u1ef9 thu\u1eadt nh\u01b0 few-shot learning v\u00e0 transfer learning c\u0169ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng \u0111\u1ec3 c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t c\u1ee7a m\u00f4 h\u00ecnh NLP c\u01a1 b\u1ea3n.\u00a0B\u00e0 n\u00f3i: \u201cVi\u1ec7c c\u00e1c c\u00f4ng ty li\u00ean t\u1ee5c s\u1eed d\u1ee5ng c\u00e1c nh\u00e2n vi\u00ean g\u00e1n nh\u00e3n d\u1eef li\u1ec7u \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh s\u1ef1 thay \u0111\u1ed5i trong ph\u00e2n ph\u1ed1i d\u1eef li\u1ec7u l\u00e0 r\u1ea5t t\u1ed1n k\u00e9m, v\u00ec v\u1eady c\u00e1c c\u00f4ng c\u1ee5 gi\u00fap qu\u00e1 tr\u00ecnh n\u00e0y tr\u1edf n\u00ean d\u1ec5 d\u00e0ng h\u01a1n v\u00e0 s\u1ebd mang l\u1ea1i nhi\u1ec1u gi\u00e1 tr\u1ecb cho c\u00e1c nh\u00e0 ph\u00e1t tri\u1ec3n chatbot\u201d.<\/p>\n<h3>L\u00e0m s\u1ea1ch d\u1eef li\u1ec7u nhi\u1ec5u<\/h3>\n<p>C\u1ea3i ti\u1ebfn NLP c\u0169ng c\u00f3 th\u1ec3 gi\u00fap \u0111\u1ea3m b\u1ea3o kh\u1ea3 n\u0103ng ph\u1ee5c h\u1ed3i c\u1ee7a chatbot \u0111\u1ed1i v\u1edbi c\u00e1c l\u1ed7i ch\u00ednh t\u1ea3 ho\u1eb7c kh\u1eafc ph\u1ee5c c\u00e1c v\u1ea5n \u0111\u1ec1 v\u1ec1 \u0111\u1ed9 ch\u00ednh x\u00e1c trong nh\u1eadn d\u1ea1ng gi\u1ecdng n\u00f3i, Potdar n\u00f3i.\u00a0Nh\u1eefng lo\u1ea1i b\u00e0i to\u00e1n n\u00e0y th\u01b0\u1eddng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng c\u00e1c c\u00f4ng c\u1ee5 l\u00e0m cho h\u1ec7 th\u1ed1ng mang t\u00ednh m\u1edf r\u1ed9ng h\u01a1n.\u00a0V\u00ed d\u1ee5: c\u00e1c nh\u00f3m c\u00f3 th\u1ec3 \u0111\u01b0a t\u00ednh n\u0103ng ki\u1ec3m tra ch\u00ednh t\u1ea3 v\u00e0o c\u00e1c d\u1eef li\u1ec7u \u0111\u1ea7u v\u00e0o.\u00a0Nh\u01b0ng b\u00e0 c\u1ea3nh b\u00e1o r\u1eb1ng c\u00e1c nh\u00f3m c\u1ea7n ph\u1ea3i c\u1ea9n th\u1eadn kh\u00f4ng n\u00ean s\u1eeda l\u1ed7i qu\u00e1 m\u1ee9c, ch\u00ednh \u0111i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 l\u1ea1i d\u1eabn \u0111\u1ebfn l\u1ed7i n\u1ebfu ch\u00fang kh\u00f4ng \u0111\u01b0\u1ee3c ng\u01b0\u1eddi d\u00f9ng cu\u1ed1i x\u00e1c th\u1ef1c.<\/p>\n<p>\u0110i\u1ec1u quan tr\u1ecdng l\u00e0 c\u00e1c nh\u00e0 ph\u00e1t tri\u1ec3n ph\u1ea3i suy ngh\u0129 th\u00f4ng qua c\u00e1c quy tr\u00ecnh \u0111\u1ec3 g\u1eafn th\u1ebb c\u00e1c m\u1ec7nh \u0111\u1ec1 c\u00f3 th\u1ec3 kh\u00f4ng li\u00ean quan ho\u1eb7c n\u1eb1m ngo\u00e0i ch\u1ee7 \u0111\u1ec1.\u00a0N\u00f3 gi\u00fap t\u00ecm c\u00e1ch h\u01b0\u1edbng d\u1eabn ng\u01b0\u1eddi d\u00f9ng nh\u1eefng c\u00e2u tr\u1ea3 l\u1eddi h\u1eefu \u00edch c\u00f3 li\u00ean quan, v\u00e0 c\u00f3 th\u1ec3 cung c\u1ea5p cho ng\u01b0\u1eddi d\u00f9ng c\u00e1c h\u01b0\u1edbng d\u1eabn th\u00edch h\u1ee3p, thay v\u00ec b\u1ecb m\u1eafc k\u1eb9t trong v\u00f2ng l\u1eb7p &#8220;Xin l\u1ed7i, t\u00f4i kh\u00f4ng hi\u1ec3u b\u1ea1n!&#8221;. Potdar khuy\u1ebfn ngh\u1ecb chuy\u1ec3n truy v\u1ea5n \u0111\u1ebfn c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh NLP \u0111\u1ec3 t\u00ecm ki\u1ebfm khi ph\u00e1t hi\u1ec7n c\u00e2u h\u1ecfi kh\u00f4ng li\u00ean quan nh\u1eb1m x\u1eed l\u00fd c\u00e1c t\u00ecnh hu\u1ed1ng n\u00e0y m\u1ed9t c\u00e1ch uy\u1ec3n chuy\u1ec3n h\u01a1n.<\/p>\n<div>____<br \/><b>B\u00e0i vi\u1ebft li\u00ean quan<\/b><\/div>\n<ul>\n<li><a href=\"https:\/\/thegioimaychu.vn\/blog\/?post_type=post&#038;p=22728\">Hu\u1ea5n luy\u1ec7n m\u00f4 h\u00ecnh h\u00e0ng tr\u0103m t\u1ef7 tham s\u1ed1 ngay t\u1ea1i b\u00e0n v\u1edbi MSI EdgeXpert<\/a><\/li>\n<li><a href=\"https:\/\/thegioimaychu.vn\/blog\/?post_type=post&#038;p=22612\">NVIDIA Merlin: T\u1ed5ng quan v\u1ec1 toolkit cho h\u1ec7 th\u1ed1ng g\u1ee3i \u00fd quy m\u00f4 l\u1edbn<\/a><\/li>\n<li><a href=\"https:\/\/thegioimaychu.vn\/blog\/?post_type=post&#038;p=22376\">OpenAI l\u1ea7n \u0111\u1ea7u ph\u00e1t h\u00e0nh mi\u1ec5n ph\u00ed m\u00f4 h\u00ecnh ng\u00f4n ng\u1eef m\u1edbi v\u1edbi t\u00ean g\u1ecdi l\u00e0 GPT-OSS<\/a><\/li>\n<li><a href=\"https:\/\/thegioimaychu.vn\/blog\/?post_type=post&#038;p=20284\">H\u01b0\u1edbng d\u1eabn l\u1ef1a ch\u1ecdn GPU ph\u00f9 h\u1ee3p cho AI, Machine Learning<\/a><\/li>\n<li><a href=\"https:\/\/thegioimaychu.vn\/blog\/?post_type=post&#038;p=21466\">5 \u0111i\u1ec1u b\u1ea1n c\u1ea7n bi\u1ebft v\u1ec1 NVIDIA DGX Spark &#8211; Chi\u1ebfc m\u00e1y t\u00ednh m\u01a1 \u01b0\u1edbc c\u1ee7a c\u00e1c nh\u00e0 ph\u00e1t tri\u1ec3n AI<\/a><\/li>\n<li><a href=\"https:\/\/thegioimaychu.vn\/blog\/?post_type=post&#038;p=21557\">SLM v\u00e0 AI t\u1ea1i bi\u00ean: B\u00ecnh minh c\u1ee7a m\u1ed9t k\u1ef7 nguy\u00ean m\u1edbi hay ch\u1ec9 l\u00e0 c\u01a1n s\u1ed1t nh\u1ea5t th\u1eddi?<\/a><\/li>\n<\/ul>\n<\/p>","protected":false},"excerpt":{"rendered":"<p>C&aacute;c chuy&ecirc;n gia cho bi&#7871;t c&aacute;c chatbot c&#7847;n m&#7897;t s&#7889; m&#7913;c &#273;&#7897; &#7903; kh&#7843; n&#259;ng x&#7917; l&yacute; ng&ocirc;n ng&#7919; t&#7921; nhi&ecirc;n (NLP) &#273;&#7875; c&oacute; th&#7875; th&#7921;c s&#7921; tr&ograve; chuy&#7879;n v&#7899;i kh&aacute;ch h&agrave;ng.&nbsp;Kh&ocirc;ng c&oacute; kh&#7843; n&#259;ng ng&ocirc;n ng&#7919;, bot ch&#7881; &#273;&#417;n thu&#7847;n l&agrave; c&aacute;i m&aacute;y nh&#7853;n l&#7879;nh &#273;&#417;n gi&#7843;n. S&#7921; ph&aacute;t tri&#7875;n trong l&#297;nh v&#7921;c x&#7917;&#8230;<\/p>\n","protected":false},"author":2,"featured_media":10982,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[3,1],"tags":[7,522,12,232],"class_list":["post-10965","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-hpc","category-tong-hop","tag-ai","tag-chatbot","tag-deep-learning","tag-nlp"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>5 l\u00fd do c\u00f4ng ngh\u1ec7 NLP c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t \u0111\u00e1ng k\u1ec3 cho c\u00e1c chatbot - Blog | TheGioiMayChu<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/thegioimaychu.vn\/blog\/ai-hpc\/5-ly-do-cong-nghe-nlp-co-the-cai-thien-hieu-suat-dang-ke-cho-cac-chatbot-p10965\/\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"5 l\u00fd do c\u00f4ng ngh\u1ec7 NLP c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t \u0111\u00e1ng k\u1ec3 cho c\u00e1c chatbot - Blog | TheGioiMayChu\" \/>\n<meta name=\"twitter:description\" content=\"C&aacute;c chuy&ecirc;n gia cho bi&#7871;t c&aacute;c chatbot c&#7847;n m&#7897;t s&#7889; m&#7913;c &#273;&#7897; &#7903; kh&#7843; n&#259;ng x&#7917; l&yacute; ng&ocirc;n ng&#7919; t&#7921; nhi&ecirc;n (NLP) &#273;&#7875; c&oacute; th&#7875; th&#7921;c s&#7921; tr&ograve; chuy&#7879;n v&#7899;i kh&aacute;ch h&agrave;ng.&nbsp;Kh&ocirc;ng c&oacute; kh&#7843; n&#259;ng ng&ocirc;n ng&#7919;, bot ch&#7881; &#273;&#417;n thu&#7847;n l&agrave; c&aacute;i m&aacute;y nh&#7853;n l&#7879;nh &#273;&#417;n gi&#7843;n. 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